At CelCycle, our mission is to revolutionize how the world manages consumer waste by harnessing the natural power of mushrooms. Turning pollution into possibility, and waste into a regenerative resource.

Richmond, VA
804-898-2200
info@celcycle.com

CelCycle, Co. (“Company,” “we,” “us,” or “our”) operates the website celcycle.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or use the Site.
If you do not agree with this Privacy Policy, please do not access or use the Site.

1. Information we collect

We may collect the following categories of personal information about you:

  • Identifiers: Name, email address, postal address, phone number, username/handle, IP address.
  • Commercial information: Purchase history, services requested, billing details (processed via our payment providers).
  • Internet or device information: Browser type, device type, operating system, referring URLs, pages viewed, links clicked, session duration.
  • ​Geolocation data: Approximate location based on IP address.
  • User content: Messages and information you submit via contact forms, surveys, or feedback channels.
  • Professional or business information: Company name, role, industry, and related details if you interact with us in a business context.

We collect this information:

  • Directly from you (e.g., when you contact us, create an account, or make a purchase).
  • Automatically via cookies, pixels, and similar technologies when you use the Site.
  • From third parties (e.g., analytics providers, payment processors, marketing platforms).
2. Cookies and tracking technologies
  • We use cookies and similar technologies to:
  • Operate and secure the Site.
  • Remember your preferences and settings.
  • Analyze Site traffic and usage.
  • Improve performance and user experience.
  • Support marketing and retargeting activities where permitted by law.

You can control cookies through your browser settings. If you disable cookies, some features of the Site may not function properly.

If required by applicable law (for example, in the EU/UK), we will request your consent before setting non-essential cookies.

3. How we use your information

We may use your information for the following purposes:

  • Providing and maintaining the Site: Operating, troubleshooting, and improving functionality.
  • Communicating with you: Responding to inquiries, sending transactional messages, and providing customer support.
  • Personalization: Tailoring content, recommendations, and experiences.
  • Analytics and improvement: Monitoring usage, measuring performance, and developing new features.
  • Marketing and promotions: Sending updates, offers, newsletters, or other communications where permitted by law and your preferences.
  • Legal and security: Detecting, preventing, and responding to fraud, abuse, security risks, and legal requests; enforcing our terms and policies.

We will only process personal data where we have a legal basis to do so under applicable laws (such as consent, performance of a contract, legitimate interests, or compliance with legal obligations).

4. How we share information

We may share your information with:

  • Service providers and processors: Companies that host the Site, process payments, provide analytics, email delivery, customer support, and other services on our behalf, under contractual obligations to protect your data.
  • Business partners: When you interact with features or offers that involve third parties.
  • Professional advisors: Lawyers, accountants, insurers, and similar advisors as needed.
  • Authorities and legal parties: If required to comply with laws, regulations, legal processes, or to protect our rights, property, or safety and that of others.
  • Business transfers: In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to appropriate safeguards.

We do not sell your personal information in exchange for money. Some data sharing for targeted advertising or analytics may be considered a “sale,” “sharing,” or “targeted advertising” under certain laws; see your rights section below and our [Do Not Sell or Share My Personal Information] page if applicable.

5. Data retention

We retain personal information only for as long as necessary to:

  • Provide the Site and services.
  • Fulfill the purposes described in this Privacy Policy.
  • Meet legal, accounting, and reporting obligations.
  • Resolve disputes and enforce our agreements.
  • When no longer needed, information is deleted or anonymized.
6. Your privacy rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Access: Request confirmation that we process your data and receive a copy.
  • Correction: Ask us to correct inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal exceptions.
  • Restriction: Ask us to limit how we use your data in certain circumstances.
  • Portability: Receive certain data in a structured, commonly used, machine-readable format.
  • Objection / opt out: Object to or opt out of certain processing, such as targeted advertising, profiling, or direct marketing.
  • Consent withdrawal: Withdraw consent at any time when processing is based on your consent, without affecting prior lawful processing.

To exercise these rights, contact us using the details in the “Contact us” section. We may need to verify your identity before responding, and some rights may be limited by local law.

If you are a resident of Virginia, California, or another U.S. state with a comprehensive privacy law, you may have specific additional rights regarding targeted advertising, metrics, and appeal rights. We will respond as required by applicable law.

You may also have the right to lodge a complaint with your local data protection authority or attorney general.

7. Children’s privacy

The Site is not intended for children under 13 (or a higher age where required by local law), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can delete it.

8. International transfers

If you are located outside the United States, your information may be processed in countries that may have data protection laws that are different from those in your jurisdiction. Where required, we implement appropriate safeguards, such as standard contractual clauses or equivalent protections, for cross-border data transfers.

9. Data security

We use technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. However, no system is completely secure, and we cannot guarantee absolute security.

10. Third-party websites and services

The Site may contain links to third-party websites, apps, or services that are not controlled by us. This Privacy Policy does not apply to those third parties, and we are not responsible for their content, privacy practices, or policies. Review their privacy policies before providing them with your information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The “Last updated” date at the top indicates when it was last revised. Revised versions become effective when posted on the Site unless otherwise required by law.